Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase; this can be the return slip that was included with your order. If you no longer have the return slip, please include your name and order number with your return.

To start a return, you can contact us at info@cadenzaitaly.co.uk or use the included return slip with your order. Please note that returns will need to be sent to the following address: Cadenza Italy, Unit 2a Thornhill Court, Billingshurst Road, Coolham, Horsham, RH13 8QN

You can always contact us for any return question at info@cadenzaitaly.co.uk. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have using the included return slip and indicate the item, size or colour you would like in exchange.

European Union 30 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at info@cadenzaitaly.co.uk.